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Chief Operations Officer in Barcelona

Waynabox

Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

If you are a passionate traveler, and you are motivated by the challenges, you may be the person we are looking for! At Waynabox we are looking for people willing to learn and grow with us.

The Operations Manager in Waynabox is the key person who coordinates the team of travel agents in charge of assigning flight and accommodation to our travelers, as well as the customer service associated, forecasting demand and negotiating with travel providers (airlines, hotels, DMCs).

The mission of the COO is to create and deliver the best travel experience for the customer, at the same time it veils for a sustainable and scalable growth for the company.

Vocation for service and quality, extremely organized person and leadership skills are a must.


Main responsibilities:


  • Design, leads and motivate the travel agents’s team and their future growth and internationalization.

  • Design, implement and review scalable processes to handle more than 1.000 pax/week

  • Measure performance with actionable KPIs (Margins, customer satisfaction)

  • Design, implement and review customer service processes to deliver maximum quality service

  • Solve situations maximizing the customer satisfaction

  • Take control over unexpected caos situations (Air traffic control strikes, etc)

  • Forecast flights/accommodation needs

  • Monitor customer feedback and share it with the rest of the team


Requirements & skills:


  • Experience in travel sector is a must

  • Experience managing people is a must

  • Experience in customer service is highly recommended

  • Experience in similar positions is highly recommended

  • Excellent active listening and negotiation/communication skills.

  • Team playing and cooperative attitude.

  • Languages: Advanced English. Another language is a bonus.


What we offer?


  • Salary according to responsibility and skills

  • Responsibility and autonomy. This is a board of directors position

  • Flexible schedule.

  • Typical startup perks: Free coffee, ping pong, air hockey, ball pool, birthday’s free day, help gym quota…

  • Free Waynabox!





 

About Waynabox

  • Travel

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