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Application Support Analyst - SQL/Unix in Barcelona

TeamCMP

Workplace
Onsite
Hours
Full-Time
Internship
No
Skills
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Job Description

We are looking for an Application Support Analyst to join our team in the Barcelona Office.

Your main responsibility will be the investigation of issues reported across our platform down to their root cause, escalating issues to the relevant development team and managing the resolution of the issues with their reporters

CMP Group a friendly, progressive company that understands the importance of the work/play ratio. So, hang out with us on our terrace, where you can relax or play ping pong. Join us for barbecues, nights out and winter ski trips. Exchange ideas with people from all aspects of our business to help encourage new ideas and out of the box thinking. Come and work in an environment that encourages your growth as a developer by investing in conferences and workshops and always encouraging you to learn new things!


RESPONSABILITIES:

  • Record and prioritize reported defects and requests for investigation
  • Root cause analysis of defects
  • Work with system monitoring tools and take action based on exceptions triggered
  • Work with stakeholders on the resolution of reported issues
  • Documentation of support procedures for investigation of common issues
  • Prepare scripts to increase the efficiency of common investigations
  • Make development requests to improve the supportability of our platform
  • Work with Product Owners and Stakeholders to improve our support process


Requirements

  • 2+ years experience in a high intensity support environment
  • SQL - high level required - familiar with multiple joins and subqueries
  • Unix command line. grep, sed, bash scripting.
  • Knowledge of PHP - able to read code and understand what an application is doing
  • Able to debug on the front end using Developer Tools, javascript debugger
  • EU work permit
  • Fluent English
  • Some travel may be required


Personal Skills:

  • Strong problem solving skills
  • Prioritization - able to prioritize reported issues or requested investigations so that the most important tasks are completed first
  • Quick learner
  • Strong communication skills
  • Able to understand how the business works
  • Able to express the needs of the support team and influence our platform towards being more supportable and easier to investigate

DESIRABLE KNOWLEDGE:

  • Familiar with monitoring and reporting tools such as Datadog and Kibana
  • Understanding of SQL query performance
  • Experience with the Atlassian Stack. Jira,Confluence

Benefits

  • Permanent contract
  • Flexible working hours
  • 23 days of vacation, plus flexible bank holidays
  • Continuous training and free English and/or Spanish classes
  • Company sponsored events: industry meet-ups through the Summer; company-wide retreat (Caribbean in June 2015); office ski trip in winter
  • Apple work equipment
  • Private health insurance
  • Paid lunches
  • Monthly tech "freestyle" days - tech team members decide what they want to work on and do it
  • Interesting projects and working with latest technologies
  • Sponsor gym membership
  • Big terrace with ping pong and kicker tables, as well as many drinks and snacks.


  • ATTRACTIVE SALARY + BONUS + BENEFITS!

    * Only submissions in English will be considered.


     

    About TeamCMP

    • Entertainment

    • Barcelona, Spain

    • 11-50

    • 2002

    .

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