Solvemate is a tech company from Berlin that is making customer support fast, painless, and cost-effective. Our platform lets companies train a virtual agent to integrate on their site or in their app.
Customers interact with it through a series of quick multiple choice questions. With Solvemate, requests are solved in just twelve seconds on average. Thanks to machine learning, the virtual agent also gets smarter over time: By understanding common requests, it anticipates the correct response.
Support request are dealt with automatically, around the clock, and at scale—resulting in faster response times, happier customers, and much lower costs.
Why work with us?
First and foremost: The people. You are spending a lot of time with your peers. You should deeply align with our culture deck and understand why it is important that we have made it that explicit. We are truly working in an atmosphere of transparency, candour and teamwork mixed with some curiosity - all committed to achieve our long-term big hairy audacious goal.
In addition to working with great colleagues: You can shape the future of a product that makes both the service better for consumers and jobs better for service agents. Be part of our growth story. We’re onto something and would like to take you on the journey.
For sure, we also offer competitive pay, flexible working hours, team lunches and team events, offsites, and all the other cool amenities that a young high-tech company has to serve.
As an API Engineer at Solvemate you you will be working on our Chat API that that is going to power millions of messages every day.
Work on our Chat Platform
Connect our Chat Platform with live chat providers
Continuously improve our event tracking system
Build real-time services to provide a seamless experience to our customers
Be part of the full process from to initial idea to design, implementation, testing and finally deploying and maintaining
Work closely with frontend developers
Shape vision and roadmap of our product
4 years of software programming experience with Python, especially in the field of web applications
Extensive knowledge about API design and sockets/push services
Experience with MongoDB and Redis
Ability to learn other coding languages as needed
Solid foundation in algorithms and software design with strong analytical and debugging skills
Experience with Google Cloud Platform and Kubernetes