VoIP Quality Assurance and Support Lead (Calidad) en Barcelona

At Genaker (www.genaker.net),
industry's leading enterprise in Push-to-Talk-over-Cellular undergoing international expansion and offering a dynamic and enriching atmosphere, we are looking for a

User Experience, Quality and Support oriented enthusiast to take the Quality Assurante and Support Lead role.

We seek someone:

- Customer Oriented
- Organized and with passion for improvement
- Capable of designing and bringing to reality processes and tools
- With attention to detail but with pragmatic and fast execution

Her functions will include the following duties:

Quality Assurance Lead:

- Define and evolve Quality Assurance processes
- Define and track Quality KPIs and Usage Analytics
- Create/update Test Plans of several software products
- Create/update list of verified Mobile phones and accessories
- Establish Quality Requirements for subcontractors
- Execute Test Plan of internal versions before delivery to customer and of modules delivered by subcontractors
- Lead Test Automation process

Technical Support:

- Provide technical pre-sales support of the products and solutions
- Provide technical post-sales support both directly and by coordinating subcontracted resources
- Create/update Technical 3rd Level Support, establish procedures to fast recover service while gathering the necessary information about the issue
- Create/update Solutions and Product Documentation to be delivered to customers

We offer:

· Joining one of the companies in Barcelona with more mobile advanced product R&D with international customers and growth plans.
· Integrating into a young team with broad technical knowledge and reporting to Product Management
· Competitive salary
· Long term position
· (No rellocation package is included)