The role
Just Eat is looking to hire an enthusiastic software engineer
with telephony or networking experience who has a passion for creating,
deploying and monitoring usage of world class products used by Just Eat
to interact with consumers and partner restaurants.
This highly
motivated person will be working closely with our colleagues in customer
and restaurant operations to improve how customers get in touch with us
using telephony and make improvements that will enable further
efficiencies as the company grows.
You’ll be required to integrate several of our internal (and
external) systems into our global call center platform. The result will
enable customers and restaurants to provide and obtain essential
information before they speak to our fantastic customer care teams.
In order to get to this ideal solution, there will need to be
some understanding of the existing infrastructure and systems (and the
challenges that come with them) and may require some support and manual
config of these existing platforms during the period of transition, but
this role will help define the next generation of telephony and
telephony automation at Just Eat.
Could you do this?
Responsibilities
Develop and integrate APIs that allow information to be
passed between multiple systems (Zendesk, Salesforce, Twilio, Just Eat
core etc)
Work with the Product Managers to understand
requirements of new product features and contribute to the solution
using your expertise of existing and new telephony platforms.
Proactively strive to improve the efficiency of the platform and measure that success through agreed KPIs
Assist with the day to day management of the existing systems
Assist with the deployment and roll out of the existing platform to global markets.
Work
with internal and external parties to understand existing and new
features and technologies to improve the process and efficiency of the
platform.
Second line support for Telephony issues with
Operations for UK and International markets, work with internal tech
teams and 3rd parties to diagnose and fix live telephony issues.
Key Skills
C# and ASP.Net MVC
Networking or telephony experience a bonus (E.G Cisco, Twilio etc)
AWS or similar cloud experience
Modern JavaScript, HTML, CSS technologies and techniques
SQL and NoSQL databases (we use SQL Server and DynamoDB, but others are fine)
Knowledge of design patterns and engineering best practices, including IoC and dependency injection
Designing
and developing systems for high availability and scalability, using
webservice APIs, message queues and event driven services
Writing automated tests
Continuous Integration / Delivery
Code reviews and design reviews
Mentoring / coaching other developers
Agile Scrum / Kanban
Monitoring tools
Support what you deploy (DevOps)
Our Engineering Principles
Design and build great software
Move fast with confidence
Secure, stable, scalable, fast and reliable platform
Trust, control and transparency
Core responsibilities
We
don’t divide responsibility for development and operation of our
platform, so you and your team will support the changes you make all the
way through to operating successfully in production at peak times.
Our
product development teams are growing because we have a huge number of
ideas of how to improve the experience customers and restaurants have.
As an Engineer you will need to play a key role in turning those ideas
into reality. You’ll need to:
Track the progress that
you are making towards the wider goals of your team, and transparently
communicate that progress to your team and Technology Manager.
Keep to the processes, standards and designs that your team has agreed.
Ensure
you and others continuously improve by proposing and then implementing
new processes, designs and engineering practices that make your team
more effective.
Contribute to the definition of product features, including in workshops with other product development teams.
Communicate the technical work of your team to other product development teams.
Take
responsibility for supporting your changes all the way through to
proving that they work well – and continue to work well – in production.