At Personio we are on the amazing journey of becoming the leading HR Platform in Europe! Join our international agile Product & Engineering team and take an active role in shaping our culture and the future of thousands of HR teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and our engineering practices.
We are looking for a Senior Service Designer for our Payroll tribe who will bring a creative human-centered process to improve and design new services through collaborative methods that engage both customers and service delivery teams.
Your tasks and responsibilities will include:
Understanding and mapping the Payroll service experiences of all our customers along the value chain.
Being a key contributor to strategic decisions.
Working closely with user researchers and experts to drive the discovery efforts around Payroll focused topics with technical and compliant complexity.
Facilitating collaborative sessions with multidisciplinary teams and actively partnering with all relevant stakeholders.
Communicating and envisioning concepts and leading discussions to improve outcomes from a user-centered, system, and business perspective.
Support teams to develop practices and rituals to design user-centered services and elevate our system thinking.
Mentor members of the design team.
WHAT YOU NEED TO SUCCEED
You have at least 6 years of experience in Service Design on B2B SaaS solutions.
You have a portfolio that demonstrates your experience in human-centered and service design, as well as in depth experience in design thinking and methodologies
You have an advanced understanding of information architecture
You have experience in coaching and mentoring members of the team
You know how to build workflows and processes that foster a high level of quality and refinement on design outcomes
You have experience engaging with Customer Service and Operations teams as internal customers
Ability to work within a self-directed and proactive culture
You are business-fluent in written and spoken English (German and/or Spanish is a plus)
Experience working in a regulated environment (Banking, Insurance, Taxation, etc) preferred but not essential
WHY PERSONIO
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:
Competitive compensation package that includes salary, benefits, and virtual shares
26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
Beautiful office located in the heart of Madrid
Free English and Spanish language classes
Flexibility to balance work between remote and in the office
Lease an electric scooter or bike, paid for by Personio
Parental benefit of 10 extra days off in case your child gets sick
Monthly €162 tax-free stipend to help cover food and public transportation expenses
Private Health insurance (company level plan): Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
Discounts across a range of brands so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
ABOUT US
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in ‘Series D’ funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will continue to grow through 2021, from 600 to 1,000. We already have more than 3,500 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.
At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?
Personio is the all-in-one HR software for small- and medium-sized companies. Based in Munich, Madrid and London, Personio's mission is to make HR processes as transparent and efficient as possible so HR can focus on the most valuable assets in the company: the people. The Personio solution includes human resources, recruiting and payroll and supports all core HR processes every business needs to do. More than 2,000 customers in over 40 countries use Personio.
In 2019, tech consultancy GP Bullhound included Personio in a list of 50 European start-ups set to achieve a billion-dollar valuation over the next two years, giving them ‘unicorn’ status.
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