Medallia’s mission is simple: to create a world where companies are
loved by customers and employees alike. Hundreds of the world’s
best-loved brands trust Medallia’s Software-as-a-Service application to
help them capture customer feedback everywhere the customer is (on the
phone, in store, online, mobile), understand it in real-time, and
deliver insights and action everywhere—from the C-suite to the
frontline—to improve their performance. Founded in 2001, Medallia is
growing quickly with more than 1000 employees globally in Silicon
Valley, New York, London, Paris, Sydney, Buenos Aires, Austin,
Washington D.C., and Tel Aviv.
The Role
- Medallia Sales brings our unique approach to Operational Customer
Experience Management to enterprise customers across Financial Services,
B2B, Telecom, Retail, Hospitality, and Automotive industries. Our team
is responsible for winning the trust and building long-term
relationships with our impressive customer base: 4 of America’s 5
largest banks, 6 of the 10 largest global Telcos, 5 out of the 10
biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains,
and 3 of the world’s top luxury car brands.
- As a team of consultative Sales professionals, our mission is to
create a legendary team and establish a reputation across enterprise
software for sales excellence, impact, and career growth.
Responsibilities
- As a Sales Director you will primarily target new business
opportunities within assigned enterprise organizations in your
geographic territory. This includes the following:
- Research target accounts and develop prospecting campaigns
- Dive deep in understanding their business and the potential for business alignment
- Go high-and-wide within enterprise organizations to understand the full scope of opportunity
- Lead entire sales cycle from initial opportunity creation to finalizing opportunity outcome
- This includes prospecting campaigns, driving the discovery process
at meetings with both prospects and clients, forecasting, selling with
Value Framework, and ultimately closing the deal
- Engage with sales ecosystem and Medallia Partners in support of sales opportunities
- Participate in internal team meetings to collaborate with supporting
ecosystem on opportunities, resolve customer issues, share best
practices, and work with cross functional teams
Minimum Qualifications
- Bachelor’s Degree or equivalent work experience
- 5+ years of field sales experience at an Enterprise software/SaaS organization
- Demonstrated experience creating opportunities within large strategic accounts; lengthy sales cycles
- Demonstrated experience selling complex business applications/technology solutions at the C-Suite level
- Proven top performer (consistently exceeds targets)
Preferred Qualifications
- Proven analytical ability: knowledge of how to use and interpret CRM data to drive better performance
- Experience in startup, high-growth companies and/or clearly articulated passion for entrepreneurial environments
- Training in “solution” or “customer-centric” selling
- Understanding of Enterprise Feedback Management (EFM)