Ocado Technology is building the next-generation grocery ecommerce suite that’s changing the way the world shops.
At Ocado Technology, we're an ambitious global company completely transforming the way the world shops with our cutting-edge AI, ML and robotic technology. With our retail partners spanning the globe, there's a huge amount of growth and opportunity.
Our product team in charge of Acquisition is overlooking some of the core elements of the Ecom grocery customer journey, including traffic and landing experience, Order placement and post checkout experience.
We partner with Engineering teams, UX and Data Analysts within Technology, exploring Customer and Partner problems to solve, providing clarity of business requirements and acting as a bridge between the technical and business worlds. This role will partner with other Product Managers of the Acquisition domain, to be a key go-to person for one or multiple product outcomes in one of our product areas, sharing responsibility with engineering for achieving impact on our Ecommerce goals.
The Department/Cluster
We belong to the Order department where our goal is for Customers to successfully place their order and have an amazing end-to-end experience that will make them come back and place subsequent orders. We also look at helping our partners optimise their operations, by providing a well balanced set of shopping propositions and operational tools.
The Acquisition cluster, one of two clusters in the department, is focused on acquiring new customers, onboarding them, and creating the optimal experience for high levels of engagement and satisfaction.
Some of the products in this cluster include: Homepage, Login/Registration, Notifications, Payments integrations and flows, Cart, Checkout-walk, Refunds, Edits, Substitutions, My Account, taxes, etc.
The Team
We are looking for a new member for our team, eager to work collaboratively in a Product team, and focus on improving our platform. We do ruthless prioritisation, balance our Partners’ needs and local realities with some high-level outcomes we pursue. We constantly seek for new opportunities and build a data driven mindset for experimentation and iterative value incrementals.
Key Responsibilities:
Lead in Product
- Create goals for your product that are aligned to the business targets.
- Collaborate with others by sharing ideas and understanding the problems to solve for your product. Facilitate sessions to develop strategies for your products.
- Be the voice of your product internally and externally, and communicate regularly with stakeholders on roadmap planning, product strategy and outcomes.
- Manage the launch of new capabilities end-to-end for your product and work closely with project and delivery teams to ensure product delivery is well executed for the end customer
- Own the business case and ROI of your product, and ensure stakeholders are informed of product changes and any impact.
Drive Customer & Commercial Value
- Build a holistic view of the measures that contribute to the success of your product and collaborate with stakeholders and analysts to determine and understand appropriate metrics.
- Identify the relative value of product opportunities and balance customer needs with product health.
- Work with Product Leaders to understand the goals set for your product and utilise appropriate prioritisation techniques.
- Make strategic calls for your products and understand the trade offs between time to market, scope and overall risk profile.
- Develop a credible roadmap that surfaces the most valuable opportunities for your product and manages dependencies & sequencing through collaboration with stakeholders & members of your product team.
Master Your Domain; Shape its Future
- Understand your product domain and how it fits into the wider platform, and use this knowledge to lead product discovery and ideation by identifying, facilitating and researching opportunities.
- Lead discovery by bringing the right people together to achieve the desired outcome with the best solutions, with a clear focus of asking "why" before "what" or "how".
- Gather and share insights from user research, product data and market trends by utilising best product practices, other skills across crafts and available resources.
- Use a lean approach to discovery to ensure the time invested in finding solutions is balanced with the associated risks and value we aim to deliver.
- Validate new ideas through experimentation and testing with a fail fast & learn fast approach.
- Experienced in analytics tools and techniques and generate insights from data your products produce.
Elevate Product Mindset
- Create and seize opportunities to develop and apply your product craftsmanship through on-the-job learning and experiences, formal learning opportunities, and sharing best practices with other PMs in your stream.
- Regularly reflect and seek feedback on your product know-how, which you apply in your day to day work.
- Display a product mindset by demonstrating curiosity, problem-solving, communication skills and empathy.
- Enable innovation across your team by identifying opportunities and being the catalyst for change.
What we are looking for:
- Experience or knowledge in the area of Payments and/or Checkout
- Preferably some industry experience in the area of Acquisition and Retention
- Experience with managing products built by engineering teams
- Ability to work in a team effectively, autonomously handling multiple competing priorities in a fast-paced environment
- Proven experience in key responsibilities mentioned above.
Please let us know in your application if you need any special adaptations for the selection process. At Ocado Barcelona we adapt our selection processes to our candidates.
Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.
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About Ocado Group
When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!
Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.
Changing the way the world shops, for good.
