lastminute.com is looking for a Process and Project Manager,
who will be part of the new Customer Operations team and will be
responsible to define/review operating processes.
Key Responsibilities
Definition of the Customer Journeys and design/review of relevant Customer Experience Processes
Coordination of User Experience, Copy and Front-end teams, in order to implement Customer Journeys Touchpoints
Project
Management of the “CRM project”, aimed at identifying and implementing a
new CRM, which supports Customer Operations in managing Customer
Journeys and Touchpoints
Manage stakeholder expectations and ensure project timelines are met
Build
and maintain cross-functional relationships, Operational project
requirements, shape project requests for our on-site stakeholders
Assist in the definition of project scope and objectives, involving all relevant stakeholders
Create and maintain comprehensive project documentation
Desired Skills and Experience
Essential
5+ years of experience in a Project/Process Management role
PMP Certification
Solid understanding of Customer Operations Processes
Experience in managing relationships with suppliers at different levels
Proficiency in Excel
Full proficiency in English
Knowledge of CRM and BPMN tools will be considered an important plus
Manage and coordinate multiple projects simultaneously
Strong organizational skills with a high level of attention to detail and quality
Ability to translate a given scope of work into a detailed and ordered plan of action
Desirable
HTML and CSS basic knowledge
Expertise with Tibco Spotfire and Talend
One programming language (JAVA, PYTHON, C#)
Abilities/qualities
Pragmatic, but able to be meticulous with attention to detail.
Highly self-motivated, uses initiative and “go to” problem solver.
Good relationship builder and able to position the role as a key ally, support and help to business teams.
Demonstrated ability to effectively coordinate complex cross-functional projects
Utilizamos cookies propias y de terceros para medir tu actividad en éste sitio web y mejorar el servicio ofrecido mediante el análisis de tu navegación. Si continuas navegando, consideramos que aceptas su uso. Puedes cambiar la configuración y obtener más información aquí.