It's
an exciting time to join Netflix as we continue to bring joy to users
through entertainment, globally. Powered by a work culture focused on
high performance and continuous improvement, the company is the world’s
biggest Internet television network, present in 190 countries, serving
more than 148 million subscribers. Netflix is on the hunt for a smart,
motivated, customer-focused individual to join our employee technology
support group, the Netflix Nerds.
Nerd
- an expert in a technical field with a stellar customer services
mindset. Being a Nerd at Netflix means more than being a technical
expert, it means being passionate about helping people and about the
technology we use. Nerds play a critical role inside the company
providing amazing technical support to our employees around the world,
with a focus on increasing and enabling productivity.
As
a Nerd based out of our Madrid office, you will be responsible for the
employee experience, providing world class support and resolving every
technology issue that comes your way. You may find yourself supporting
cloud and desktop software, troubleshooting conference and screening
rooms, provisioning/deprovisioning accounts and hardware, deploying and
upgrading mobile devices, inventory management, supporting off site
events, resolving printer issues, or any number of other issues you may
come across. You’ll also be responsible for tech education including
setting up new hires on their first day, providing training on internal
resources for existing employees, or creating and updating relevant
documentation.
In
addition to providing expert-level support of our existing
technologies, you’ll work to ensure everything we do is rooted in our
Employee Technology principles of simplicity, security, scalability, and
service. We’re looking for someone with the drive to innovate and help
the team think outside traditional IT Support models.
You’ll
need to be comfortable working as part of a distributed team and
communicating with technical and non-technical users. This position may
require some travel and after-hours or weekend coverage.