Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.
At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed. This is an opportunity to join the Global Customer Service of a cutting-edge network devices vendor that provides Tier1 network operator grade devices
What we’re looking for
We are happy to offer an opportunity to join the Global Customer Service group. We are looking for a Junior Technical Support engineer to Handle 1st and 2nd support cases professionally and independently via CRM, phone, and email.
What you’ll do
- Provide excellent, dedicated, and proactive support service, perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations, working with higher tier support teams and travel to customer sites according to need.
- All while maintaining direct contact with key customers in the EMEA region off-site and on-site to assure customer satisfaction and success.
- Serving mainly EMEA customers but with opportunities to serve and travel globally.
Requirements :
What you should have
- Experienced in customer care working with CRM systems.
- Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.
- Hands-on working knowledge of TCP/IP networks, and traffic analysis.
- Work experience with production IT environments.
- Ability to document technical information and knowledge sharing with global teams.
Soft Skills
- Motivated and self-learner through hands-on experience and on the job learning.
- Able to work under pressure upholding strict SLA's.
- Ability to learn and adapt quickly to technologies and technical environments.
- Excellent human relations, service orientated and excellent team player.
- Excellent English spoken and writing skills – a must.
- Additional languages – an advantage.
Academic Education
- Pre-Graduate/Diploma of Computer Science/Electrical/Electronic Engineering.
Advantages
- Linux knowledge – a big advantage.
- Hands-on experience in routing protocols like BGP, PBR, etc. – an advantage.
- Knowledge of Shell/Perl scripting – an advantage.
- Knowledge of database SQL querying and database administration – an advantage.
- Proved experience of working directly with B2B customers – advantage.
