We are super excited that you’d like to learn more about Cledara! We
look forward to helping you discover everything about Cledera so that
you can decide if you want to join us in writing our story.
Cledara
is a VC funded fintech startup. We were part of the 2019 cohort of
Techstars London and were named SaaS Startup of the Year 2018 by
SaaStock, Europe’s largest SaaS conference. Cledara is powered by the
Cledara Card, a virtual Mastercard that can be issued in 28 countries.
Following
our recent funding round, we are building a customer success team to
prepare for growth. We are a small, fast-growing team and so you’ll have
a massive role in building a great company.
If you are
passionate about making things happen, curious, always looking to learn
and love sharing things with the team then we’d love to have a chat.
Cledara
is the purchasing and analytics platform for businesses that need to
manage and control recurring subscription payments. We combine
management tools for teams with a payments platform to deliver a
request-to-purchase solution for dynamic teams working in the
subscription economy.
About the Role:
We’re looking for a
Customer Success Manager to be our first customer success hire and the
voice of our customers inside Cledara. We’re looking to find somebody
that is as passionate as we are about providing a great experience and
amazing service to our customers.
As the first hire in this team,
you will be working closely with the founders and need to have an
entrepreneurial mindset in taking on whatever is needed to help grow the
company.
What you'll be doing
As our first Customer Success
Team member, you will help create our processes for one of the most
important parts of the business
You will be the day-to-day face of Cledara to our customers
You
will be the voice of the customer in the business by working closely
with the founders and product team to share customer insights that will
help shape the direction of our product.
First line customer support
Onboarding new customers, including preparation of KYC diligence packs for review by our compliance team
Helping us produce great customer-facing documentation
Requirements:
2-3 years startup experience
Great written and spoken English
Confidence to speak with customers
Support or Success experience at a SaaS company is a plus, as is experience with common support and success tools
If you would like to work remotely, prior remote working experience is preferred