Workato is the operating system for today’s fast-moving business.
Recognized as a leader by both Gartner and Forrester, it is the only
AI-based middleware platform that enables both business and IT to
integrate their apps and automate complex business workflows with
security and governance. Given the massive and growing fragmentation of
data, apps, and business processes in enterprises today, our mission is
to help companies integrate and automate at least 10 times faster than
traditional tools and at a tenth of the cost of ownership.
We believe Integration is a mission-critical, neutral technology for
the dynamic and heterogeneous IT environments of today. We are the only
technology vendor backed by all 3 of the top SaaS vendors: Salesforce,
Workday, and ServiceNow.
Trusted by world’s top brands as well as its fastest-growing
innovators, we are most appreciative of the fact that customers
recognize us as being among the best companies to do business with.
Role
Workato is looking for Customer Success Managers who are passionate
about working with customers to ensure success and adoption of the
Workato Intelligent Automation Platform.
Responsibilities
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Develop and maintain strategic
business relationships with enterprise customers to drive adoption and
expansion in upselling and cross selling
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Develop and implement processes and
programs to increase usage of the product within the current group and
drive cross sell opportunities within other groups
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Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
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Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
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Provide technical Workato product expertise and share best practices from a business and technical perspective
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Become the trusted customer advisor and be the customer advocate within Workato
Requirements
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BS or equivalent education
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5+ years of experience in consulting, customer success management and technical account management. Prior experience as a CSM in SaaS/iPaaS preferred
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Account management experience, customer success experience a strong plus
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Impressive track record of high customer retention and growth
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Strong sense of customer empathy and customer-centrism
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Excellent interpersonal and communication skills
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Strong problem solving and analytical thinking
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Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
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A passion for and belief in the power of automation to drive business value
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Prior Experience in Digital Transformation preferred