Customer Service Administrator en Barcelona

Weekendesk is an online travel agency specialized in thematic short breaks in France, Benelux, Italy, Germany and Spain. We are looking for a Customer Service Administrator in our Barcelona office.

We are more than a 100 people in the office, and we share space with the Spanish, Italian, Benelux and International team, marketing, content and supply teams. You will work in a young team of people with a big passion for tourism and sales growing the market.

What will be your responsibilities as a Customer Service Administrator?

• You will assist the Customer Trust Officer.
• You will be responsible of the planning: Manage and maintain the schedule; optimizing time, proactive planning.
•  You will manage HR records (sickleave, holidays,..) & support hiring process of Customer Service.
•  You will Prepare kpis reports (daily, weekly, monthly).
• You will Provide metrics, reports and specific analysis for senior management.
• You will check the competitiveness of the rates compared with the competitors.
• You will help the Supervisors team on the monitoring of activities.
•  You will work together with Accounting Department in the management and following up of refunds.

We are looking for…

•  Strong organizational and time management skills.
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
• Strong analytical skills.
• Excellent communication skills.
• Proficient with using Microsoft Office: Power point, Word, Excel.
• A person who is a team player.
• Valuable experience in a similar position.
• Working experience within the e-commerce / travel industry is a plus.
• Languages: Excellent verbal/written communication in English + Spanish, French is considered an asset.

What we offer

• Permanent Contract
• Full time from Monday to Friday, 9h to 18h I hour lunch
• Fixed Salary + 20% quaterly variable
• Ticket Restaurant (5€/working day)
• Free coffee and tea in the office, plus company events and afterworks
• Office is based in center of Barcelona
• Young and multicultural environment.