Responsabilities:
- Setting and implementing social media and communication campaigns to align with our international marketing strategies
- Providing engaging text, image and video content for social media accounts
- Responding to comments and customer queries in a timely manner
Job brief:
We are looking for a qualified Community manager from UK to join our
team. If you are a tech-savvy , creative and target oriented
professional, if you enjoy team work and you are experienced in social
media, PR, we would like to meet you. This person will join an
international team focused in a theme park brand we really love for its
energy, great experience offering and awesome character. Our ideal
candidate has exceptional visual and written communication skills and is
able to develop engaging content. You should be a ‘people person’ with
great customer service skills and the ability to moderate online and
offline conversations with our community. Ultimately, you should be able
to act as the face and voice of our brand for a specific country
through the different social media platforms, meet your KPI's following
the international strategy and manage all community communications.
Responsibilities:
- Set and implement social media and communication campaigns to align with marketing strategies
- Provide engaging text, image and video content for social media accounts
- Respond to comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends, on-going
researcher for new techs, social media functionalities and procedures
- Flexible office hours, self-management expected
Requirements:
- Proven work experience as a community manager
- Experience launching community initiatives (e.g. building an
online forum, launching an ambassador program, creating an event series
and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g.
repeat attendance at events)Excellent verbal communication skills
- Excellent writing skills in english (spanish will be considered as well)
- Hands on experience with social media management for brands
- Ability to roll out a plan in order to hit targets and to
interpret your KPI's and other indicators as website traffic and online
customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- Curiosity and sense of humor are key.
