We are now looking for an extraordinary Client Services Manager
in Amsterdam. We want someone who loves our product and wakes up every
morning happy to interact with our clients. Above all, your work will
affect the way Brands connect with the Spotify users.
At Spotify, we’ve connected millions of people to their favorite
songs and built a service that people use to discover and enjoy music
they love. We are always on a look-out for highly talented people to
help us achieve our mission.
You thrive within a dynamic sales environment and have a real passion
for media and customer service. You are professional and highly
organized with the drive to succeed. A typical day might include
campaign reporting & analysis, brainstorming media solutions with
the sales team, project leading campaigns or helping to resolve a
customer issue.
What you’ll do
- You will help define which clients our sales teams should focus on in order to meet and exceed our revenue targets
- You will identify new clients with a perfect match for our
audience/products and collaborate with the entire sales team to retain
our existing clients
- Ensure full compliance with all CSM-led processes throughout the campaign lifecycle, and overall Sales strategy
- You will define actionable next steps for brands after a campaign
has ended and support development and training of new collateral and
processes
- Identify sales opportunities by creating packages for key events and
transform industry and internal insights into consistent sales insights
- Support Sales Managers on incoming RFPs with 1st & 3rd party data & insights
- You will take part in craft ad effectiveness driven studies and define core findings for our partners
- Join client meetings to present in-depth data, insights &
research as well as share these insights with the local and global team
Who you are
- You have 2-4 years of experience in either media agency, media
owner/publisher, client management or sales role and you hold a
Bachelor’s Degree
- You are an independent, dedicated problem-solver and a great teammate that drives in a dynamic environment
- Programmatic experience is a big plus
- You have a creative and strategic approach, with excellent project management skills. You are consultative while being curious
- You are strategic with strong analytical skills; experienced using quantitative and qualitative data
- You have excellent verbal and written communication and social skills, proficiency in Dutch and English
- Please submit your CV in English